shop or retail/wholesale store manager - typical job description duties
Depends on the level of commercial and managerial authority and responsibility, but could include potentially these points:
Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
Plan, forecast, report on sales, costs and business performance, according to company requirements.
Plan and implement advertising and promotional strategy and activities.
Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
Plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.